Q. When will my ADSL service be shaped and unshaped?
A. If you are on a capped plan, your download quota is calculated between your ADSL shapping anniversary. If you used up your download quota on the 29th then your service would be shaped from the 29th to the 14th of the next month.If you are on a capped excess plan, your download quota is calculated between the first and last days of the month.