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ADSL2+ Broadband Details

Point of Sale Information

New ADSL Services

It generally takes between 1-10 business days for a new service to be provisioned.

Transferring ADSL Services

It generally takes between 3-10 business days to transfer.

You do not loose access to your current provider until the day of transfer. Most customers experience only a few minutes of downtime.

Order Updates

Order updates are sent via SMS text message to your mobile phone. You will be advised the estimated provision date when received from our suppliers and then again when your service is activated.

Bundled Services

If you are signing up for a Bundled home phone and broadband service and require anything other than our Standard home phone plan, you must perform a plan change online or by contacting us by telephone after your order has been placed.

Do you have an active telephone service
Phone Number	*The Telephone number with area code where the ADSL is to be connected
Unit Number	Please leave blank if there is no unit number
Street Number	*Street number of building
Street Name	*Street name without street type. For example, Evergreen and not Evergreen St
Street Type	*
Suburb	*
State	*
Postcode	*
Setup	*If you select the transfer option, you must have an active ADSL service with another ISP
Home Phone Options	For plans with bundled home phone, please select from the following options
Date of Birth	*Your date of birth in DD/MM/YYYY format
Silent Number	Yes No *
Caller Number Display	Yes No *
Faxstream Duet	Yes No *
Messagebank 101	Yes No *
Easycall	Yes No *
Hardware	When you purchase hardware from us, it comes pre-configured for plug-and-play operation
Netcomm NF10WV (139.00)	Quantity required

Important Consumer Information

1. Telephone Special Terms

In addition to our Business Terms, the following additional terms and conditions apply to this Service.

International and long distance telephone calling on the Service must remain pre-selected to us. In the event We become aware that the telephone service is no longer preselected to Us, a surcharge of $4.95 per month will be applied; and
Any existing services with your current provider such as telephone handset rental, silent number, etc will be carried across to Us at the nominated rates on our website.
If you are not transferring an active telephone service, the relevant telephone service line activation fee will apply.

2. Priority Assistance ("PA")

The service provided by Us is not suitable for persons with life threatening conditions that require priority assistance. PA is a specialised service designed to help persons with diagnosed life-threatening medical conditions that depend on a home telephone service to be able to call for assistance when needed. It entitles the customers to faster fault resolution and provisioning times. In the event you require such a service, you should instead contact Telstra, AAPT or M2 Telecommunications who are the only registered with respect to Industry Code C609:2003 as providers of PA;
You acknowledge that you do not require a PA service.

3. Customer Service Guarantee ("CSG") Waier

Part 5 of the Telecommunications (Customer Service Guarantee) Standard 2000 (No 2) (the CSG) allows Us to propose that you waive the protections and rights provided for under the CSG;
The CSG contains performance standards, which carriage service providers such as Us are required to fulfil (unless the customer has waived these performance standards). A complete version of the CSG and an explanation of its terms are available on the Australian Communication and Media Authority's website (www.acma.gov.au);
The Service provides significant lower call rates and benefits in comparison to regular services and we are only able to provide this service on the condition that it is not required to meet the CSG performance standards. So that you may utilise this service, you must waive your rights under and in respect to the CSG. In particular, the provisions you are waiving are:
1. Receiving written information at least every two years about:
  1. the performance standards that apply to supply of specified services
  2. the obligations of the provider under those standards
  3. the customer's entitlements to damages under the Act for contravention of the performance standards
  4. information about a performance standard provided on request.
2. Guaranteed maximum connection provisioning periods
3. Guaranteed maximum rectification periods
4. Making and changing of appointments for the purpose of service provisioning or fault rectification at times convenient for you that are either for a particular time of the day or within a five hour nominated period
5. Making or changing appointments by giving at least 24 hours notice
6. Receiving compensation or damages for any failure to meet the prescribed performance standards
Waiving the CSG does not in any way change the priority or time taken to repair your faults
This CSG waiver will take effect seven (7) days from the date you agree to it unless you notify Us that you no longer wish to waive your rights under the CSG. If you do so, We will not provide the Service to you;

4. Acceptance

By continuing, you acknowledge that you:

Waive the CSG and accept our Business Terms.
The CSG waiver will apply to your service if it is relocated or any other telephony services provided by Us to You.

NBN Details

Point of Sale Information

New NBN Services

It generally takes between 1-10 business days for a new service to be provisioned.

Order Updates

Order updates are sent via SMS text message to your mobile phone. You will be advised the estimated provision date when received from our suppliers and then again when your service is activated.

Unit Type	Please leave blank if there is no unit number
Unit Number	Please leave blank if there is no unit number
Street Number	*Street number of building
Street Name	*Street name without street type. For example, Evergreen and not Evergreen St
Street Type	*
Suburb	*
State	*
Postcode	*
Setup	*
Do you require battery backup	If you say no, in the event of power failure, you will be unable to make calls or use the Internet. If you say yes, a battery which requires maintainance will be provided.
Phone Options
Do you require a phone service	* Do you want an optional bundled NBN telephone service?
Do you wish to transfer an active number?
Phone Number	The Telephone number with area code you want to transfer
Retail Account Number	The retail account number of your current provider
Date of Birth	Your date of birth in DD/MM/YYYY format
Hardware
Netcomm NF10WV (139.00)	Preconfigured for plug-and-play operation
Netcomm NF10W (129.00)	Preconfigured for plug-and-play operation
Fritzbox AVM7490 (249.95)	Preconfigured for plug-and-play operation

Important Consumer Information

1. Telephone Special Terms

In addition to our Business Terms, the following additional terms and conditions apply to this Service.

International and long distance telephone calling on the Service must remain pre-selected to us. In the event We become aware that the telephone service is no longer preselected to Us, a surcharge of $4.95 per month will be applied; and
Any existing services with your current provider such as telephone handset rental, silent number, etc will be carried across to Us at the nominated rates on our website.
If you are not transferring an active telephone service, the relevant telephone service line activation fee will apply.

2. Priority Assistance ("PA")

The service provided by Us is not suitable for persons with life threatening conditions that require priority assistance. PA is a specialised service designed to help persons with diagnosed life-threatening medical conditions that depend on a home telephone service to be able to call for assistance when needed. It entitles the customers to faster fault resolution and provisioning times. In the event you require such a service, you should instead contact Telstra, AAPT or M2 Telecommunications who are the only registered with respect to Industry Code C609:2003 as providers of PA;
You acknowledge that you do not require a PA service.

3. Customer Service Guarantee ("CSG") Waier

Part 5 of the Telecommunications (Customer Service Guarantee) Standard 2000 (No 2) (the CSG) allows Us to propose that you waive the protections and rights provided for under the CSG;
The CSG contains performance standards, which carriage service providers such as Us are required to fulfil (unless the customer has waived these performance standards). A complete version of the CSG and an explanation of its terms are available on the Australian Communication and Media Authority's website (www.acma.gov.au);
The Service provides significant lower call rates and benefits in comparison to regular services and we are only able to provide this service on the condition that it is not required to meet the CSG performance standards. So that you may utilise this service, you must waive your rights under and in respect to the CSG. In particular, the provisions you are waiving are:
1. Receiving written information at least every two years about:
  1. the performance standards that apply to supply of specified services
  2. the obligations of the provider under those standards
  3. the customer's entitlements to damages under the Act for contravention of the performance standards
  4. information about a performance standard provided on request.
2. Guaranteed maximum connection provisioning periods
3. Guaranteed maximum rectification periods
4. Making and changing of appointments for the purpose of service provisioning or fault rectification at times convenient for you that are either for a particular time of the day or within a five hour nominated period
5. Making or changing appointments by giving at least 24 hours notice
6. Receiving compensation or damages for any failure to meet the prescribed performance standards
Waiving the CSG does not in any way change the priority or time taken to repair your faults
This CSG waiver will take effect seven (7) days from the date you agree to it unless you notify Us that you no longer wish to waive your rights under the CSG. If you do so, We will not provide the Service to you;

4. Acceptance

By continuing, you acknowledge that you:

Waive the CSG and accept our Business Terms.
The CSG waiver will apply to your service if it is relocated or any other telephony services provided by Us to You.

Dial-up Details

Home Phone Details

Do you have an active telephone service	*
Phone Number	*Your telephone number if you have an existing active service
Date of Birth	*Your date of birth in DD/MM/YYYY format
Unit Number	Please leave blank if there is no unit number
Street Number	*Street number of building
Street Name	*Street Name without without type. For example: Evergreen not Evergreen St
Street Type	*
Suburb	*
State	*
Postcode	*
Setup	*
Home Phone Options
Silent Number	Yes No *
Caller Number Display	Yes No *
Faxstream Duet	Yes No *
Messagebank 101	Yes No *
Easycall	Yes No *

Important Consumer Information

1. Telephone Special Terms

In addition to our Business Terms, the following additional terms and conditions apply to this Service.

International and long distance telephone calling on the Service must remain pre-selected to us. In the event We become aware that the telephone service is no longer preselected to Us, a surcharge of $4.95 per month will be applied; and
Any existing services with your current provider such as telephone handset rental, silent number, etc will be carried across to Us at the nominated rates on our website.
If you are not transferring an active telephone service, the relevant telephone service line activation fee will apply.

2. Priority Assistance ("PA")

The service provided by Us is not suitable for persons with life threatening conditions that require priority assistance. PA is a specialised service designed to help persons with diagnosed life-threatening medical conditions that depend on a home telephone service to be able to call for assistance when needed. It entitles the customers to faster fault resolution and provisioning times. In the event you require such a service, you should instead contact Telstra, AAPT or M2 Telecommunications who are the only registered with respect to Industry Code C609:2003 as providers of PA;
You acknowledge that you do not require a PA service.

3. Customer Service Guarantee ("CSG") Waier

Part 5 of the Telecommunications (Customer Service Guarantee) Standard 2000 (No 2) (the CSG) allows Us to propose that you waive the protections and rights provided for under the CSG;
The CSG contains performance standards, which carriage service providers such as Us are required to fulfil (unless the customer has waived these performance standards). A complete version of the CSG and an explanation of its terms are available on the Australian Communication and Media Authority's website (www.acma.gov.au);
The Service provides significant lower call rates and benefits in comparison to regular services and we are only able to provide this service on the condition that it is not required to meet the CSG performance standards. So that you may utilise this service, you must waive your rights under and in respect to the CSG. In particular, the provisions you are waiving are:
1. Receiving written information at least every two years about:
  1. the performance standards that apply to supply of specified services
  2. the obligations of the provider under those standards
  3. the customer's entitlements to damages under the Act for contravention of the performance standards
  4. information about a performance standard provided on request.
2. Guaranteed maximum connection provisioning periods
3. Guaranteed maximum rectification periods
4. Making and changing of appointments for the purpose of service provisioning or fault rectification at times convenient for you that are either for a particular time of the day or within a five hour nominated period
5. Making or changing appointments by giving at least 24 hours notice
6. Receiving compensation or damages for any failure to meet the prescribed performance standards
Waiving the CSG does not in any way change the priority or time taken to repair your faults
This CSG waiver will take effect seven (7) days from the date you agree to it unless you notify Us that you no longer wish to waive your rights under the CSG. If you do so, We will not provide the Service to you;

4. Acceptance

By continuing, you acknowledge that you:

Waive the CSG and accept our Business Terms.
The CSG waiver will apply to your service if it is relocated or any other telephony services provided by Us to You.

Mobile Broadband Details

Point of Sale Information

Coverage Check

Please ensure you have checked your area for coverage information on our website before subscribing to a new service.

Address

When inputting your address, if you intend to use the service in a variety of different places, simply enter in your home or work address.

Delivery

Your MBB Service is dispatched via Australia Post on the same or next business day.

Year of Birth	*Year of Birth Year in YYYY format
Month of Birth	*Your Month of Birth in MM format
Day of Birth	*Your Day of Birth in DD format
Unit Number	Please leave blank if there is no unit number
Street Number	*Street number of building
Street Name	Name of street without the street type, For example, Evergreen and not* Evergreen Street.
Street Type	*
Suburb	*
State	*
Postcode	*
Setup	Select the setup option you require. You can only* select the SIM only service if you have a compatible modem
Agent Retail Modem	Yes No Do you have a retail modem from an agent? If in doubt, say No
USIM	USIM of the modem supplied by an agent
IMEI	IMEI of the modem supplied by an agent
Agent Code	The agent code of your retailer
Hardware
SIM Only (9.95)	Quantity

Title
First Name	*
Last Name	*
Company Name	Optional: If a company account
Address	*

Suburb	*
State	*
Postcode	*
Country	*
Email Address	All correspondence is sent to this email address. (Leave blank to use your new email address)
Contact Phone Number	* *Area code and phone number (Specify a mobile number if you have no land line contact number)
Mobile Phone Number
Fax Number	Area code and phone number

Plan	*Please choose a plan
Desired Username	*
Password	*
Confirm Password	*Must contain a combination of between five and ten letters and numbers

Payment Type	*
Cardholder Name	*Enter name exactly as on card
Card Number	*For example: 1234 1234 1234 1234
Card Expiry	*Expiry month and year. For example: 0115 and not 01/15
Card Verification Value (CVV)	*3 or 4 digit CVV number on signature panel or front

Promotional Code	Optional promotional code - leave blank if none
Agent Code	Optional 8-digit agent code - leave blank if none

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Account Holder Details

Product Type

Subscription Details

ADSL2+ Broadband Details

Point of Sale Information

New ADSL Services

Transferring ADSL Services

Order Updates

Bundled Services

Home Phone Options

Hardware

Important Consumer Information

1. Telephone Special Terms

2. Priority Assistance ("PA")

3. Customer Service Guarantee ("CSG") Waier

4. Acceptance

NBN Details

Point of Sale Information

New NBN Services

Order Updates

Phone Options

Hardware

Important Consumer Information

1. Telephone Special Terms

2. Priority Assistance ("PA")

3. Customer Service Guarantee ("CSG") Waier

4. Acceptance

Dial-up Details

Home Phone Details

Home Phone Options

Important Consumer Information

1. Telephone Special Terms

2. Priority Assistance ("PA")

3. Customer Service Guarantee ("CSG") Waier

4. Acceptance

Mobile Broadband Details

Point of Sale Information

Hardware

Billing Details

Important - Direct Deposit Payment

Where did you hear about us?

Promotional and Agent Codes

Products

Support

Customer Service1300 556 842

Customer Service
1300 556 842