Point of Sale Information
New NBN Services
It generally takes between 1-10 business days for a new service to be provisioned.
Order Updates
Order updates are sent via SMS text message to your mobile phone. You will be advised the
estimated provision date when received from our suppliers and then again when your
service is activated.
Important Consumer Information
1. Telephone Special Terms
In addition to our Business Terms, the following additional terms and conditions apply to this Service.
- International and long distance telephone calling on the Service must
remain pre-selected to us. In the event We become aware that the telephone
service is no longer preselected to Us, a surcharge of $4.95 per month will be applied; and
- Any existing services with your current provider such as telephone handset rental,
silent number, etc will be carried across to Us at the nominated rates on our
website.
- If you are not transferring an active telephone service, the relevant telephone service line activation fee will apply.
2. Priority Assistance ("PA")
- The service provided by Us is not suitable for persons with life threatening conditions
that require priority assistance. PA is a specialised service designed to help persons with diagnosed
life-threatening medical conditions that depend on a home telephone service to be able to
call for assistance when needed. It entitles the customers to faster fault resolution and
provisioning times. In the event you require such a service, you should instead contact
Telstra, AAPT or M2 Telecommunications who are the only registered with respect to Industry Code
C609:2003 as providers of PA;
- You acknowledge that you do not require a PA service.
3. Customer Service Guarantee ("CSG") Waier
- Part 5 of the Telecommunications (Customer Service Guarantee) Standard 2000 (No 2)
(the CSG) allows Us to propose that you waive the protections and rights provided for
under the CSG;
- The CSG contains performance standards, which carriage service providers such as
Us are required to fulfil (unless the customer has waived these performance
standards). A complete version of the CSG and an explanation of its terms are available on
the Australian Communication and Media Authority's website (www.acma.gov.au);
- The Service provides significant lower call rates and benefits in comparison to regular
services and we are only able to provide this service on the condition that it is not
required to meet the CSG performance standards. So that you may utilise this service, you
must waive your rights under and in respect to the CSG. In particular, the provisions you
are waiving are:
- Receiving written information at least every two years about:
- the performance standards that apply to supply of specified services
- the obligations of the provider under those standards
- the customer's entitlements to damages under the Act for contravention of the performance standards
- information about a performance standard provided on request.
- Guaranteed maximum connection provisioning periods
- Guaranteed maximum rectification periods
- Making and changing of appointments for the purpose of service provisioning or fault
rectification at times convenient for you that are either for a particular time of the day or
within a five hour nominated period
- Making or changing appointments by giving at least 24 hours notice
- Receiving compensation or damages for any failure to meet the prescribed
performance standards
- Waiving the CSG does not in any way change the priority or time taken to repair your faults
- This CSG waiver will take effect seven (7) days from the date you agree to it unless you
notify Us that you no longer wish to waive your rights under the CSG. If you do so,
We will not provide the Service to you;
4. Acceptance
By continuing, you acknowledge that you:
- Waive the CSG and accept our Business Terms.
- The CSG waiver will apply to your service if it is relocated or any other telephony services provided by Us to You.